Consumer Comment Guidelines

What is the purpose of the comments?
The purpose of the Consumer Comments is to help Santa Clarita Valley residents share information on alternatives to automatic water softeners. In this open forum, you can share your thoughts and opinions with other Santa Clarita Valley residents, which can help them make more informed decisions in this area.

Who should comment?
Comments are solicited only from Santa Clarita Valley residents, to ensure that the comments are relevant to people living in this area. The Santa Clarita Valley includes, but is not limited to, Santa Clarita, Saugus, Valencia, Newhall, Castaic, Canyon County, Stevenson Ranch, Fair Oaks Ranch, Bouquet Canyon, Mint Canyon, and Forrest Park.

When will my comments appear on the site?
Santa Clarita Valley Sanitation District's staff review all comments to ensure that they are responsive, suitable for dissemination, and have been submitted by Santa Clarita Valley residents. Your comments should appear within two weeks.

What should I include in my comments?

  • Tell us what you like and don’t like about the system
  • How does the system impact the characteristics of your water?
  • How does this system compare to other systems that you have used?
  • Was the system difficult to install?
  • What type of maintenance is required?
  • Have you received good customer service?

Are there any restrictions on the types of comments that can be submitted?
It is acceptable to submit both positive and negative comments, but some types of comments are not acceptable. These include:

  • Comments that aren’t related to the product you are reviewing.
  • Profanity, obscenities, or spiteful remarks.
  • Hearsay rather than first-hand knowledge.
  • Personal information about others such as phone numbers and addresses.
  • Single-word reviews. Please describe why you do or don’t like the system you are reviewing.

Why are you asking for my name, address, and phone number?
This information will be used solely to verify that you are a Santa Clarita Valley resident. It will not appear on the website, and will not be sold or used for any other purpose. Staff will abide by the Sanitation District's Privacy Policy which may be accessed for more information.

The Sanitation District reserves the right to decline to post any inappropriate comment and to edit comments for clarity.The comments posted on the Sanitation District's website represent the opinions of the residents only and not those of the Sanitation District.